Zoom App Installation and Usage Guide

1. What the App Does

XGoUp helps users connect their Zoom account to access app features available inside the Zoom experience. Depending on the user’s account permissions and product configuration, the app may support meeting-related workflows and account-linked actions.

2. How to Add the App

1. Open the Zoom App Marketplace or the Zoom client and search for XGoUp.
2. Click Add or Authorize.
3. Sign in with the Zoom account you want to connect.
4. Review the permission request carefully and allow access only if you trust the application.
5. After authorization, the app will be available in your Zoom environment according to your account settings.

3. How to Use the App

1. Launch Zoom and open the installed XGoUp app.
2. Sign in if prompted and confirm your account connection.
3. Follow the on-screen instructions to access the available features.
4. If the app requests updated permissions, review them before continuing.
5. Use the app only within the scope of the features described in the product UI and documentation.

4. How to Remove the App

1. Go to your Zoom App Marketplace or connected apps settings.
2. Find XGoUp and choose Remove, Uninstall, or Revoke Access.
3. Confirm the removal when Zoom asks for approval.
4. If you are using the app through a workspace-managed account, contact your Zoom admin if removal is restricted.
5. You can also contact our support team to request account disconnection or data deletion where applicable.

5. Troubleshooting

• If login fails, verify that you are using the correct Zoom account.
• If permissions were denied, re-open the app and authorize it again.
• If the app no longer appears, uninstall and reinstall it from your Zoom environment.
• For persistent issues, visit the support page or email our team.

6. Support

If you need help with installation, usage, or removal, please visit the Support page or contact us at [email protected].