Support

Last updated: April 10, 2026

Need help with XGoUp or the Zoom integration? Our team is ready to help with setup, permissions, account access, and troubleshooting.

1. How to Contact Support

You can reach us directly through the following channels:

Email: [email protected]
Phone: +84 812 213 836
Address: 9th Floor, Zodiac Building, Duy Tan St, Dich Vong Hau Ward, Cau Giay District, Hanoi, Viet Nam

2. What We Can Help With

Installing and connecting the app to your Zoom account.
Signing in, authorizing permissions, or reconnecting an expired session.
Creating, opening, or managing meeting-related features.
Removing the app or revoking access from your account.
Questions about data handling, deletion, or privacy requests.

3. Support Availability

We aim to respond to support requests as quickly as possible during business hours. If your issue is urgent, please include a short description, screenshots if available, and the email address used to connect your account.

4. Security Guidance

For your safety, never share passwords or one-time codes over email. If you want us to stop accessing your Zoom-connected data, you can revoke access in your connected account settings and contact us to confirm deletion where applicable.

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